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What is the turn around time on orders?This is a bit of a complex question to answer, as I operate on a 'date required' and 'event date' basis. Orders are always prioritized based on their event date, with the closest deadlines taking precedence. Some weeks we may experience a high volume of orders, while other weeks are typically less busy. For custom orders, we work according to the event date, which is why we request that you place your order as early as possible. Please note that we cannot accept every order that comes through, as our capacity is limited to ensure the quality and attention to detail each order requires. Thank you for your understanding. For stock items ordered through the website, we aim to fulfill these orders within a two-week period.
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Why is custom work more expensive?You may notice that custom orders are priced higher than pre-designed items, and we want to provide some insight into why that is. Unlike mass-produced designs, custom creations require a significant amount of time, effort, and attention to detail to bring your unique vision to life. Each custom design is carefully crafted to meet your specific requests, which can often involve hours of design work, revisions, and adjustments to ensure the final product is exactly what you envision. This personalised approach means that every detail is thoughtfully considered, from the initial concept to the final execution, making your order one of a kind. We take pride in offering high quality, fully customised pieces that reflect your personal style, event theme, or branding. The pricing reflects the time, expertise, and creativity that go into making something truly special just for you. We appreciate your understanding and trust in our craftsmanship, and we are committed to delivering a product that exceeds your expectations! If you have a design that you believe would be a great addition to our pre-designed collection and would be valuable for others, we’d love to hear from you! Please reach out to us before placing your order, and if your theme idea is a good fit, we’ll be happy to offer you a discount on your entire purchase as a token of appreciation.
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Do you have a shop I can visit?Unfortunately no. All our products are available for viewing and purchase online however you are welcome to contact us to purchase sample products.
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Do you have a minimum order requirement on items?Absolutely not! This is something I am truly passionate about because I understand that not everyone is hosting a large celebration with 10+ children to cater to. Many parents prefer smaller, more intimate gatherings, whether it’s just a few friends or even just one special guest for the birthday child. I want to make sure that every party, no matter the size, is treated with the same care and attention to detail. Unless otherwise clearly specified on a product listing, there is no minimum order requirement for any items. Whether you’re planning a grand celebration or a quiet, personal gathering, I’m here to help make your event as special as possible.
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Can I Pick Up My Order?Yes certainly. We are located in Moorebank, Sydney (In between Bankstown & Liverpool).
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Will I see a design before my item is made?Stock range on website: NO - You are choosing something that has already been designed and we are only changing the text / age (of what is stated to be provided on the product post). So please ensure you have input the correct spelling as this is copy and pasted as is. Custom Products: YES - For all custom orders, you’ll receive artwork to review and approve before production begins, as all designs are created in-house with care and creativity. As part of the process, you’ll have the chance to share your design brief, giving you full control over how your final product will look. Feel free to upload screenshots or pictures of similar designs for inspiration, but please note that we can’t replicate someone else’s work. If your design needs to match other event items or part of a collection, please send us pictures of those items or share details like font names as part of your order. This helps us avoid rework or redesign fees! We want your design to be absolutely perfect, so we allow up to three revisions after the initial design is provided (though we usually nail it within one!). If the original brief changes after we’ve started designing, a redesign fee may apply. Be sure to provide a valid email address or message us on instagram and keep an eye on your inbox (including your spam folder) so you don’t miss our updates. If artwork hasn’t been approved within 5 business days, it will move to production automatically to avoid delays. Once the design is approved, it’s locked in, and no further changes can be made—so double-check everything before giving the green light!
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Do you have ____(INSERT THEME) Available?97% of the work we do is custom-designed and handcrafted specifically for our clients. This means that if you don’t see exactly what you’re looking for in the shop section, don’t hesitate to reach out and request a custom order! We are more than happy to bring your unique vision to life, ensuring that you get exactly what you want for your special event. Please note, we pride ourselves on originality, and we do not replicate other people’s designs. Any images or references you provide will only serve as inspiration, as we focus on creating one-of-a-kind pieces that are uniquely yours. I absolutely love taking on creative challenges, especially when it comes to bringing unusual or completely original ideas to life. If your child has a particular request that is out of the ordinary, or if you simply can’t find inspiration that matches your vision, that’s perfectly okay! In fact, it’s one of my favorite things to do — transforming your ideas, no matter how unique or unconventional, into magical creations that exceed your expectations. That’s what I’m here for: to turn your dreams into reality and create something truly special for your celebration. Thats why I am your new party bestfriend.
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I already have my own boxes, can I just order the sticker?Unfortunately, I am unable to offer this service unless the product is listed in the shop section of my website. The reason for this is that creating custom products involves a significant amount of time and effort, including the design process, printing, and cutting. When you request a custom item like this, the level of work involved is nearly the same as producing the full finished product, which means the cost would be comparable to purchasing the complete item directly from me. Additionally, when it comes to providing printed designs or similar items for you to apply yourself, I cannot guarantee the final result, as I have no control over how these are applied or the outcome once they are on your chosen product. The skills involved in applying these designs or decals properly take time to master, and unfortunately, this is not something that can always be replicated without the proper experience. For the best quality and the most professional result, I highly recommend purchasing the complete product directly from my shop, where I can ensure that the design is applied with precision and care, resulting in a beautiful finished product. Thank you for your understanding.
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ReturnsDue to the personalised nature of our custom-made products, we are unable to accept returns or exchanges. We take great care in ensuring your order is produced to the highest quality standards, and we encourage you to review your order details carefully before confirming your purchase. If you have any concerns or issues with your order, please contact us, and we will do our best to assist you.
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Chocolate BarsWe only like to provide Milk Chocolate for our personalised chocolate bars however All chocolate bars may contain traces of peanuts and tree nuts. You are purchasing the personalised wrappers and will receive the chocolate bars fully assembled for free.
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Will I see a design before my item is made?Stock range on website: NO - You are choosing something that has already been designed and we are only changing the text / age (of what is stated to be provided on the product post). So please ensure you have input the correct spelling as this is copy and pasted as is. Custom Products: YES - For all custom orders, you’ll receive artwork to review and approve before production begins, as all designs are created in-house with care and creativity. As part of the process, you’ll have the chance to share your design brief, giving you full control over how your final product will look. Feel free to upload screenshots or pictures of similar designs for inspiration, but please note that we can’t replicate someone else’s work. If your design needs to match other event items or part of a collection, please send us pictures of those items or share details like font names as part of your order. This helps us avoid rework or redesign fees! We want your design to be absolutely perfect, so we allow up to three revisions after the initial design is provided (though we usually nail it within one!). If the original brief changes after we’ve started designing, a redesign fee may apply. Be sure to provide a valid email address and keep an eye on your inbox (including your spam folder) so you don’t miss our updates. If artwork hasn’t been approved within 5 business days, it will move to production automatically to avoid delays. Once the design is approved, it’s locked in, and no further changes can be made—so double-check everything before giving the green light!
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Roller MarksOccasionally, when printing edible images, roller marks may appear on the icing sheet. This typically occurs because edible ink dries at a slower rate compared to traditional ink. As the icing sheet passes through the printer, it may come into contact with wet ink, which can transfer onto the sheet, particularly in areas with darker colours. This issue is most commonly seen when printing deep shades, such as black, navy, dark purple, and red. Given that all printers use rollers, please be aware that there is a possibility of roller marks appearing on edible images featuring dark colours. While we take every possible precaution to minimise this occurrence, it can be challenging to fully prevent, especially with darker designs or under humid conditions. We are dedicated to providing the highest quality edible prints and work carefully to achieve the best results possible. However, due to the nature of the printing process, some minor variations may occur. We appreciate your understanding and assure you that we strive to deliver the best product every time. More information can be found in our policies page.
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Print ColoursPlease note that the colours displayed on your screen may vary slightly from the final printed product due to differences in screen calibration, monitor and phone settings, and the nature of edible ink as a printing medium. We take great care to ensure that your product is printed to the highest quality standards. It is important to understand that not all colours will reproduce as accurately or vibrantly as they would with traditional dye-based inkjet printers. Several factors contribute to this, including: Surface Limitations: Frosting or icing is not always the ideal medium for achieving the highest quality image reproduction. Edible Ink: The edible ink we use is food-grade, meaning its composition is regulated for safe consumption, and its colour range differs from the inks used in standard paper printing. Photographic Quality: Printed images on edible sheets may not achieve the same level of sharpness or vibrancy as those printed on professional photo paper, due to the inherent limitations of the edible ink and surface. We strive to provide the best possible results, but please keep in mind these inherent differences when ordering edible prints.
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Storage & TipsStorage Instructions: Keep your edible prints sealed in the airtight ziplock bag provided until ready to use. Store at room temperature. Do not refrigerate before use. Keep out of direct sunlight. Shelf Life: Edible images typically remain usable for approximately 6 to 12 months. However, for optimal sharpness and quality, we recommend using them within 3 months of printing.
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Do I need to order through your website?NO! Please DM me on instagram as there is so much more to discuss when it comes to the cakes or events you are designing, images to go through etc.
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Will I get an invoice?If you require one, YES I can provide you an invoice with payment details on that including all relevant information.
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Do I get a discount being an Events Vendor or Cake Maker?As an events vendor, I truly appreciate the work that you do, and I’m always open to creating strong, mutually beneficial partnerships. However, I do not offer discounts for new event vendors, such as new bakers or event stylists, especially when contacted last minute to organize something. It’s important to recognise that last-minute requests often come with a higher level of urgency, and offering discounts in these situations would not be fair to my business or compromise the quality of the service I provide. That being said, if we establish an ongoing working relationship, I am more than happy to discuss custom packages and discounted rates for event stylists, or offer discounted rates on cake toppers and edible printing for bakers. These discounts would be based on consistent, long-term collaboration, and would be designed to create a win-win situation for both of us. I also value the love and support that comes with tagging and sharing on social media, and I believe that vendors work best when the benefits go both ways. So, if you're looking to form a lasting partnership, feel free to reach out with details, and we can discuss how we can work together.
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