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POLICIES & REFUNDS

Terms and Conditions​

 

At From Kasia, we strive to provide the best service and highest quality products. Below, you’ll find detailed information about our policies regarding cake toppers, personalised items, returns, edible printing and more. If you have questions or need clarification, feel free to reach out—we’re here to help!

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Lead Times

While I don’t have set lead times for every order, I always recommend confirming your orders well in advance to ensure everything runs smoothly and to avoid any potential disappointments.

Planning ahead is the key to securing your desired items, especially since I only have a limited number of slots available each week based on my production schedule.

Once those spots are filled, I’m unable to accept additional orders, so booking early is the best way to guarantee your items are ready in time for your event! I want to make sure you get exactly what you need, so don’t hesitate to reach out early to reserve your place in the schedule.

Custom orders for party items allow up to 4 weeks. If in an earlier time than this, please contact me prior.

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Personalised or Custom Items Returns

As your order is uniquely created just for you, it cannot be resold and therefore cannot be returned for a refund. However, we are happy to offer a replacement if:

  • There are errors in your order caused by From Kasia during the design process.

  • Your order was damaged in transit (please retain all packaging and provide photos of the damage).

You must notify us within 3 days of receiving your order to qualify for a replacement. If eligible, we will promptly reprint and ship your replacement at no extra cost. You will receive an email notification once your replacement order has been shipped.

Please note:

  • Shipping charges, design/artwork setup fees, and rush processing fees are non-refundable.

  • Colour variations may occur due to screen settings and are not grounds for returns.

  • If you have input your details incorrectly ie; name and age this is not grounds for returns as you have carefully reviewed before placing your order.

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Change of Mind

We totally get it—sometimes minds change! However, because all of our products are custom-made by hand, we’re unable to accept returns or exchanges due to change of heart, theme changes, cancelled celebrations, or if your order doesn't arrive in time for your event due to postage delays. As each piece is one-of-a-kind, we can’t resell or reuse them. If you’re unsure about something, don’t hesitate to reach out before you purchase—we’re here to help!

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Printing Errors

Every one of our products is lovingly handmade and printed just for you, so no two items will be exactly alike! Because of this, there may be small, unique differences between multiples of the same item—but we think that’s what makes them extra special.

If there is an error on our part, we’ll make it a top priority to send you a replacement.

We’ll just need a quick photo to help us out with that.

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Chocolate Bar Orders

For personalised chocolate bar orders, the following options are available if eligible for replacement:

  1. We will send reprinted wrappers for you to re-wrap the chocolate bars yourself (no return needed).

  2. You may return the entire order (at your expense) so we can re-wrap the bars and send them back to you (at our expense).

Important: Chocolate bars cannot be refunded or returned, even if damaged by heat during transit. In warmer months, signature-on-delivery is required to prevent heat damage from unattended packages.

Damages and Issues

If your order arrives damaged or defective, please:

  1. Retain all original packaging and damaged items.

  2. Notify us immediately with photos. You may be required to bring the damaged items to your local post office for assessment before a refund or replacement is processed.

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Design and Artwork

All designs created by From Kasia remain our intellectual property. We may showcase these designs on our website unless otherwise agreed and allow others to purchase these designs in the future. Designs provided by other creators will be respected and not reused.

  • For all custom work you’ll receive artwork for approval before production.

  • Up to three revisions are included. Further changes or requests outside the original brief may incur a redesign fee.

  • If the complete brief is changed from what was originally ordered and designed, a redesign fee will be payable.

  • If artwork approval is delayed beyond 5 business days, your order will proceed to production to avoid further delays.

  • Any stock range ordering on designs will not receive a mockup or design proof to approve as this is a sample of what you would already be receiving. Colours / pattern / design may slightly vary but will be kept initially the same theme / images

  • Image, Colour & Design Disclaimer

  • The images shown in the listing are for illustration purposes only and are intended to showcase the product's style and potential use. Please note:

  • From Kasia does not claim ownership of any third-party images featured in the listing. All rights remain with their respective owners and again are for illustration purposes to showcase the products.

  • Any images or graphics provided by the customer are assumed to have full approval for use. By submitting these files, the customer confirms they have the legal right to use them, and From Kasia will not be held responsible for this.

  • Custom orders may vary slightly in appearance due to personalisation details, materials, and other factors.

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Colouring

Colours viewed on-screen may differ from actual print colours. The settings, quality, and calibration of your monitor will determine any variation. We do not accept returns based on slight colour differences.

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Foil Printing

Foil printing is a beautiful technique that adds a shiny, metallic finish to your designs, creating a luxurious and eye-catching effect. At From Kasia, I use a digital foil printing method, which is a more cost-effective alternative to traditional foil stamping. This method allows for greater flexibility in creating stunning designs without the need for the expensive setup and materials typically associated with classic foil stamping.

As a manual process, digital foil printing produces results that closely resemble traditional methods, however, due to the nature of this technique, some minor imperfections may occur. Small black spots, hairline cracks, or slight variations in texture are natural characteristics of digital foil printing. These subtle marks are usually minimal and do not detract from the overall beauty or quality of the finished product.

I take great care to ensure that every piece meets a high standard of quality and reflects the elegance you expect. While no printing method is entirely flawless, my goal is to deliver a final product that exceeds your expectations and adds that extra sparkle to your special occasion.

Foil printing is only limited to certain products and cannot be add on everything. There also may incur an additional cost.

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Edible Image Printing Policy

At From Kasia, we’re delighted to offer edible image printing to make your cakes, cookies, and treats truly one-of-a-kind. Using food-safe inks and materials, we create custom edible designs that elevate your celebrations. To ensure you have a clear understanding of the process and final product, please review our edible image printing policy below:

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Color Variations

Edible prints are created using specialised food-grade inks and materials, which differ from standard printing methods. While we work to match your design as closely as possible, the following factors may impact the final colors:

  • Screen Display Differences: Colours on your screen may appear brighter or more vivid than on the edible print due to variations in screen settings and resolution.

  • Edible Ink Characteristics: Edible inks naturally produce softer tones. Bright colours may appear more muted, and pink shades may take on stronger red undertones. Pink is one of the colours that never prints close.

These variations are normal and part of the edible printing process. Slight colour differences are not grounds for return or refund.

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Roller Marks on Edible Prints

Due to the nature of edible printers and the nature of the icing sheets carrying moisture, roller marks may occasionally appear on the surface of the printed image, particularly in areas with darker or solid colours. These marks are caused by the printing mechanism and are an expected outcome when using edible printing technology.

While we strive to minimise roller marks and deliver a high-quality product, they are a common occurrence and do not affect the safety or usability of the edible image. As such, roller marks are not considered a defect and are not eligible for returns or refunds. When purchasing edible printed images, this is agreed upon purchase that you have read these terms outlined above.

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Design Adjustments

To ensure optimal results:

  • Simplifying Complex Designs: Intricate details, small text, or very dark areas may not reproduce clearly and could be adjusted for better visibility.

  • Image Size and Placement: Designs may be resized or repositioned to best fit the edible printing medium.

We’ll communicate any necessary adjustments before finalising your order.

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Storage and Handling

To maintain the quality of your edible images:

  • Storage: Keep the sheets in a cool, dry place, away from direct sunlight, moisture, and heat. Avoid refrigerating or freezing them.

  • Application: Apply images to smooth surfaces like fondant, buttercream, or royal icing. Follow the provided instructions for best results.

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Refunds and Replacements on Edible Images

We take great care to ensure your edible prints are of high quality. However, refunds or replacements will not be offered for the following reasons:

  • Slight colour variations due to edible ink and screen differences.

  • Roller marks on the edible image.

  • Damage caused by improper handling or storage after delivery.

If your edible images arrive damaged during transit, please notify us within 3 days of receipt. Retain the original packaging and provide clear photos of the damage. We will work to resolve the issue promptly.

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General Damages and Issues

We want to make sure you're completely happy with your order, so please inspect your items as soon as they arrive! If you notice any damage, defects, or if you've received the wrong item, don’t hesitate to reach out to us right away so we can resolve the issue and make things right. Please contact us within 3 days to initiate concerns, otherwise we may be unable to offer replacements. 

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If your items are damaged during transit, please keep all the original packaging and the damaged items. You may be asked to take them to your local post office for damage assessment. Unfortunately, we’re unable to process a refund until this step has been completed.

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In the rare case that we’ve agreed to issue a refund, please note that the refund will not include any postage fees.

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To begin a return, simply contact us, and if your return is approved, we’ll provide you with instructions on how and where to send the package. Please make sure to request a return first—items sent back without prior approval won’t be accepted.

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At From Kasia, we’re passionate about turning your celebrations into unforgettable memories.

Our growing range of personalised party supplies is designed to add joy, vibrancy, and uniqueness to every event.

Our goal is to become Australia’s go-to destination for custom party decorations, crafting high-quality designs that bring smiles to all ages. Whether it’s a birthday, anniversary, or any special moment, we’re here to help make it extraordinary! 

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©From Kasia 2025

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