Refund policy

At From Kasia, we’re passionate about bringing your vision to life with beautifully personalised products designed to make your celebrations truly unforgettable. Every custom item is carefully crafted to suit your style, ensuring it’s as unique as the moment you're celebrating. Because each item is made to order, the following policies are in place:

1. Custom Orders – No Returns

  • All personalised orders are final and cannot be returned or exchanged due to the nature of being unable to re-sell.

  • Once we receive your order, we get started quickly to meet your delivery timeframe, so returns on made to order items aren't possible.

  • You may request a cancellation only if design & production has not yet begun on your item.

2. Confirming Your Order

  • Please double check all personalisation details such as names, dates, and special requests before finalising your order. 

  • If you think you have made an error, please contact us right away.

3. Our Quality Promise

We take pride in delivering quality products. If you experience an issue with your order such as damage in transit or a production error please reach out to us within 3 days of receiving it.

4. Resolving Concerns

  • If something isn’t right on our end, we’ll work with you to make it right.

  • Kindly send clear photos and a description of the issue to: fromkasia@outlook.com

5. Refunds & Replacements

  • Refunds or replacements will only be issued for verified quality issues or errors made by us.

  • Once confirmed, we’ll do our best to resolve things as quickly as possible.

6. Your Responsibility

  • It’s your responsibility to ensure all personalised details are accurate at the time of ordering.

  • Please review spelling, dates, and preferences thoroughly before placing your order.

 

By placing an order with From Kasia, you’re agreeing to the above terms and policies.

For questions or help with your order, feel free to get in touch at fromkasia@outlook.com.